Responsible for general system and network administration. Main duties included providing telephone support, managing IT systems via various consoles (Microsoft, backup, vSphere), and handling the ticketing system.
- • Provided telephone support, logged incidents and requests in the ticketing system
- • Performed daily management tasks via Microsoft 365 admin consoles (Entra ID, Exchange Online)
- • Monitored and managed backup systems through their dedicated management consoles
- • Handled basic administration and monitoring of the VMware vSphere environment
- • Carried out general system and network administration and operational IT tasks